In 2020, the world changed in ways we could have never imagined.
As COVID-19 restrictions start lifting and lockdowns ease, countries are responding to the fundamental changes the pandemic has had on our lives, livelihoods and lifestyles.
Over the course of the lockdowns, millions of people have re-discovered the value of remaining connected. Technology has enabled us to not only stay connected with loved ones but to continue to access the fundamental pillars of society including education, government services, healthcare, banking, commerce and entertainment.
Nearly 23 million customers used our self-care apps to manage their accounts, the business community in Russia deployed our working from home platform, BeeFree, and in Pakistan, JazzCash enabled 7.8 million customers and merchants to keep trading.
In addition to supporting our 212 million customers, VEON’s operating companies have stepped up by donating supplies to hospitals and supporting frontline workers, as well as supplying vulnerable families with food and basic necessities.
As we step into the new phase of living with COVID-19 we would like to thank all the frontline workers who have helped communities survive this health crisis, and to all of our employees who have maintained the continuity of our network and adapted to create new channels for customer service.
The world is recovering from an unprecedented health and financial crisis and we must ensure that we are accelerating growth by any means necessary. While we can’t predict the speed or shape of this recovery, we can be certain that it will be powered by digital innovation and connectivity.
Governments and businesses, especially those operating in developing countries, have a responsibility to provide opportunities for digital growth by rebuilding economies reinforced by robust connectivity and digital infrastructure.
VEON stands ready to help communities and governments bridge the digital divide and strengthen economies to create greater prosperity at a time when the world desperately needs it. Connectivity and digital inclusion, which have proved to be vital during the lockdowns, will continue to be our strongest levers as we go forward to rebuild a stronger global economy.
Kaan and Sergi