19 Dec 2023

Kyivstar restores services in all categories, brings 99% of mobile network back on air

Amsterdam, 19 December 2023 – VEON Ltd. (NASDAQ: VEON, Euronext Amsterdam: VEON), a global digital operator that provides converged connectivity and online services, today announces that Kyivstar has now restored services in all categories of its communication services, with mobile voice and internet, fixed connectivity, SMS and MyKyivstar self-care application active and available across Ukraine. As of today, 99% of Kyivstar’s base stations in the territory controlled by the Ukrainian government are operational, recovering nearly fully from the widespread cyber-attack of 12 December. 

Kyivstar teams continue to work on improving user experience and troubleshooting for technical issues that might have an impact on quality and accessibility, while they also focus on stabilizing the network and enabling the full range of services for roaming customers. Among the key improvements today is the restoration of high-speed mobile internet in Kyiv metro. 

“Recovering from one of the largest cyber-attacks our industry has ever seen, our teams have restored communication services with significant speed while prioritizing the safety and the stability of the Kyivstar network and quality of customer experience. We are proactively addressing all remaining pain-points and would like to express our gratitude to Kyivstar customers for their support and patience. Kyivstar will continue to be the backbone of Ukraine’s connectivity and resilience going forward” said Oleksandr Komarov, CEO of Kyivstar. 

VEON and Kyivstar would also like to thank the Ukrainian authorities for their immediate response and assistance in addressing the attack, and their support in restoring services. VEON and Kyivstar reiterate their commitment to keeping Ukraine connected and resilient. 

About VEON 
VEON is a digital operator that provides converged connectivity and digital services to nearly 160 million customers. Operating across six countries that are home to more than 7% of the world’s population, VEON is transforming lives through technology-driven services that empower individuals and drive economic growth. Headquartered in Amsterdam, VEON is listed on NASDAQ and Euronext. For more information visit: www.veon.com.

This release contains “forward-looking statements,” as the phrase is defined in Section 27A of the U.S. Securities Act of 1933, as amended, and Section 21E of the U.S. Securities Exchange Act of 1934, as amended. Forward-looking statements are not historical facts, and include statements relating to, among other things, VEON’s efforts to address the consequences of a cyberattack. Forward-looking statements are inherently subject to risks and uncertainties, many of which VEON cannot predict with accuracy and some of which VEON might not even anticipate. The forward-looking statements contained in this release speak only as of the date of this release. VEON does not undertake to publicly update, except as required by U.S. federal securities laws, any forward-looking statement to reflect events or circumstances after such dates or to reflect the occurrence of unanticipated events.

Hande Asik 
Group Director of Communication 

TUVA Partners
Julian Tanner

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