Keeping our communities safe and connected

Safety and connectivity are our number one priorities during the COVID-19 pandemic.

A message from our co-CEOs

Kaan Terzioglu Sergi Herrero 600X500

Across our ten markets, we are seeing firsthand how the COVID-19 pandemic is affecting individuals, families, businesses and industries. We know that it’s in moments like these that we must ensure that communities stay connected, supporting those in need and working together to overcome this global challenge.
 

At VEON, our first priority is the health and safety of our employees, our 212 million customers and everyone in our operating countries.
 

As a provider of vital infrastructure we understand that connectivity is crucial. Across our 10 operating countries, all emergency health care and foreign affairs hot lines and websites have been zero-rated and as the situation develops our colleagues in different countries are doing whatever they can to help customers and spread helpful information about government guidance.
 

Our teams are working around the clock responding to the surge in demand. Building on the strength of our networks, we are taking additional steps to serve the needs of our customers who find themselves in unexpected conditions - including, for example, additional data and minutes, free access to our content services and waived late fees. We will continue to work with our operating companies to deliver the services that our employees, customers and communities need.

 

We would also like to acknowledge the questions that COVID-19 will naturally raise for our investors and other stakeholders and we would like to reassure you that our business possesses the capital strength and financial flexibility to operate normally during these uncertain times. For more information please see our trading update here.
 

On behalf of everyone at VEON, we would like to acknowledge and thank all of those who are working on the front line of this crisis to protect us all.
 

The situation is fluid and as it evolves we stand ready to do whatever it takes to ensure vital infrastructure and connectivity is maintained.
 

Sergi and Kaan

Our operating companies are working hard to support our employees and the societies that we serve.

For more information on the country-specific actions being taken in each of our countries, please visit their respective websites:

  • Russia

    • Free access to emergency health care and foreign affairs hot lines and websites
    • Free access to BeeFree a website dedicated to remote working
    • Free Beeline TV access for all those who are quarantined
    • Healthcare recommendations through My Beeline
    • Free roaming data for stranded citizens
  • Pakistan

    • Free access to emergency health care and foreign affairs hot lines and websites
    • More flexible payment terms for affected customers
    • Healthcare awareness campaign through SMS, social media and JazzTV
    • Free roaming data increase for stranded citizens
    • Subsidised data and calls for companies working from home
  • Ukraine

    • Free access to emergency health care and foreign affairs hot lines and websites
    • Free access to educational platform on mobile
    • Millions of SMS sent to customers with recommendations from Ministry of Health and Ministry of Internal Affairs
    • Free access to mobile apps with 24/7 consultation of medical practitioners
  • Kazakhstan

    • Free access to emergency health care and foreign affairs hot lines and websites
    • Free roaming data for stranded citizens
    • SMS campaign sent to customers on behalf of the Ministry of Health
    • Free additional data and minutes for doctors and nurses
  • Uzbekistan

    • Free access to emergency health care and foreign affairs hot lines and websites
    • Free access to TV channels via Beeline TV App
    • Free access to educational resources
  • Bangladesh

    • Free access to emergency health care and foreign affairs hot lines and websites
    • Healthcare awareness campaign through social media, apps and SMS
    • Increased digital initiatives for stranded citizens
    • Launched ‘Stay Safe Bangladesh’ social awareness campaign
  • Algeria

    • Free access to emergency health care and foreign affairs hot lines and websites
    • More flexible payments terms
    • Subsidised data and call from front line workers
    • Free or discounted access to educational sites
    • B2B customer support for WFH
  • Georgia

    • Free access to emergency health care and foreign affairs hot lines and websites
    • Free roaming data for stranded citizens
    • Triple times more internet for the same price
    • Offering 3x more data in packages for same price
  • Armenia

    • Free access to emergency health care and foreign affairs hot lines and websites
    • Deferred all bill payments by one month
    • Free roaming data increase for stranded citizens
    • Free access to TV channels and 150 movies to all BeeTV subscribers
    • Zero-Rated access to BeeTV for customers
  • Kyrgyzstan

    • Free access to emergency health care and foreign affairs hot lines and websites
    • Free specialist hotline redirecting to emergency services and information resources
    • B2B customer support for home working
    • Content services free for new & discounted for existing customers

General Health Recommendations

  • ✓ Conduct regular handwashing, or use liquid hand sanitizers with 60% alcohol minimum

  • ✓ Maintain at least 1 meter (3 ft) distance between yourself and anyone who is coughing or sneezing

  • ✓ Practice Respiratory Hygiene by covering your mouth and nose with your bent elbow or tissue when you cough or sneeze

  • ✓ Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance

For more information visit the World Health Organisation guidelines